Travel and accommodation costs are generally not refunded! Please inform yourself regularly on our homepage as well as in press, radio and television about possible changes of your event.

In general, resale is prohibited. However, you can try to sell your tickets on the www.fansale.de platform.

If you have lost your ticket or if it has been damaged, please contact the advance booking office where you purchased the ticket.

Please refrain from blacklining, masking or otherwise obscuring the price on your tickets, even if it is a gift.

Please go to the website of www.eventim.de and click on Special Tickets or VIP Tickets, there you will usually find all information about your ticket. In addition, VIP tickets are sometimes offered by the respective event venue, which contents  you can obtain directly from the event venue.

In principle, every visitor needs a valid ticket, regardless of age. However, depending on the event and the age of the child, exceptions will be made. Please inform yourself about this in advance directly to us: info@semmel.de / 0921/746 00-0.

Please read our youth protection conditions

Tickets for wheelchair users and their companions can be purchased directly from the Venues.

A free ticket for an accompanying person will only be issued if the disabled person requires an accompanying person and this is indicated by a "B" on his/her disabled person's ID card. This is a voluntary service of the organizer.

As a rule, it is permitted to bring along and use mobile phone cameras as well as small, compact digital cameras. Video cameras as well as SLR cameras, system cameras/bridge cameras are generally not permitted. Depending on the event, there may be general photo bans and other exceptions.

As a matter of principle, it is forbidden to take any food or drink with you in the halls/arenas. Exceptions apply to guests who are required to carry food and drink due to illness on presentation of a medical certificate or corresponding identification. The catering of babies and toddlers is also excluded from a ban. Please contact the hall here.

Oversized luggage, such as travel bags, are not allowed at our events. Belt bags or small bags may have a maximum size of DIN A4 (29.5cm x 21cm). Backpacks and umbrellas can be brought, but must be left at the cloakroom.

Tablets, laptops/notebooks, tripods and selfie sticks are not permitted. Mobile phone chargers are permitted depending on their size.

The decision to bring posters depends on the event and the organizer. For concerts and other entertainment events, posters above DIN A3 may not be brought along. Double holders, larger quantities of paper, wallpaper rolls, larger quantities of confetti, etc. are also prohibited. The regulations for a specific event can be requested in advance from the venue.

No. Stools or similar objects may not be taken along.

Every day we receive a large number of individual requests for surprise moments at our events. In order not to prefer / discriminate against any request at this point, we unfortunately cannot comply with your request for a marriage proposal / birthday greeting. The time schedule of the events is very precisely scheduled and must be adhered to, so that no individual surprises can be included here.

Entry usually strarts two hours before the start of the event. This may vary from event to event. You will usually find information on entry times on your ticket.